Recently we experienced some problems with our online store, which is hosted on a popular online shopping platform. We chose them primarily because it was an online platform that meant not having to update your own software every time a new security or hacker threat came along. But when you operate “in the cloud” as they say, you’re putting your faith in the software platform you are hosted on, and with that comes a great amount of trust that issues on the platform will be dealt with quickly and responsibly. Sadly, our store platform last week demonstrated exactly how NOT to create great customer confidence, and it’s a lesson we can all learn from.

As an avid Macintosh user who spends a lot of each day working at a computer, I’m always on the lookout for software that can help me streamline my work process. Recently I found a video utility that was useful, and decided to invest the $9.95 they wanted to purchase it. I used Paypal for [...]